莱特曼
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关于25年售后的详细说明(美国leatherman公司提供)

                                               

莱特曼提示:请通过正规渠道向授权代理商购买莱特曼产品,由此保障您购买产品的25年售后保用权益。

 

WARRANTY

25年售后保用说明

We take extraordinarymeasures so your Leatherman product will give you many years of dependableservice. If it doesn't, we will gladly repair or replace it, at our discretion,with one of equal or greater value under our 25-year guarantee for tools.This warranty does not cover abuse, alteration, theft, loss, or unauthorizedand/or unreasonable use of your Leatherman product. This warranty does notcover sheaths, accessories, imprinting, color finishes, cleaning, orsharpening.

莱特曼对顾客承诺25年产品售后保用的质量保证。一旦产品出现问题,我们十分乐意对其进行维修或者置换。

注意:产品保修不包括:被偷、丢失、以及不恰当的操作、改装、无理由的非正常使用所造成的产品损坏。

保修也不包括:封套,配件,去除纹迹,恢复外观颜色,产品清洗,以及磨刀。

Leatherman Tool Group isnot liable for incidental or consequential damages. Some jurisdictions do notallow the exclusion or limitation of incidental or consequential damages, sothe above exclusion may not apply to you. This warranty gives you specificlegal rights, and you may also have other rights, which vary from jurisdiction tojurisdiction.

声明:莱特曼的质保承诺是给予其顾客特殊的消费权益,不承担附带或相应的损害赔偿责任。如果与您所在地的法律有冲突,请以当地法律规定为准。

 

HOWTO RETURN YOUR TOOL

如何对您的工具进行售后保修

Step 1: Package the Tool Securely

In the package, please write legibly and include the followinginformation.  

·                                Your name

·                                Phone number

·                                Return address

·                                A brief description of all the problems

·                                Do not ship us yoursheath

首先,请写下以下信息并将其与要保修的工具一起包装好。

-         联系人姓名

-         联系电话

-         联系人的接受地址

-         简单介绍产品需要保修的问题

-         寄送时请不要包括封套

 

You are responsible for shipping costs to the authorized servicecenter. When you return your tool, be sure to use an insured shipping method.They cannot be responsible for items that do not reach the servicecenters. 

注意:您需要承担邮寄来往授权服务中心的费用。请把需要保修的工具妥善地包装,并送交能够追踪的货运公司。

 

Step 2: Ship Out Your Package

To obtain warranty service, you must returnyour tool to a local authorized service center. CLICK HERE to find the center closest distributor nearyou who can provide you with information on the right location to send yourproduct for return. Depending on the tool defect, they will decide whether torepair your tool or replace it with a product of equal or greater value.

您必须要将工具寄到本地区的授权代理商处才能够享受25年售后保用服务。您可以通过莱特曼官网搜寻到相关授权代理商的信息。他们会根据不同情况,对您的工具进行对换或是寄回美国原厂维修。

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